At KASAIFY, we want you to have a positive shopping experience. If you are not satisfied with your purchase, please review the return and refund information below.
Return Requests
If you would like to request a return, please contact our customer service team at [email protected] before sending any item back.
Please include:
- Your order number
- The reason for the return
- Photos of the item, if applicable
Our customer service team will review your request and provide return instructions if your request is eligible.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.
Please provide your order number and clear photos showing the item and its packaging. We will review the issue and work with you on an appropriate solution.
Refunds
Once an approved return has been received and reviewed, we will notify you regarding the status of your refund.
If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
Non-Returnable Situations
Items may not be eligible for return or refund if they have been damaged due to misuse, improper handling, or normal wear and tear.
Additional restrictions may apply depending on the product and circumstances of the order.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible at [email protected].
We will do our best to accommodate cancellation requests. However, once an order has been processed or shipped, cancellation may no longer be possible.
Return Shipping
Unless an item is received damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.
Please do not send products back without contacting us first, as unauthorized returns may not be processed.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Email: [email protected]
Please include your order number so that we can assist you more efficiently.
Company Information
Fuyang Yiran E-Commerce Co., Ltd.
Room 105, Building 11, International Auto City, Lucheng Town, Funan County, Fuyang City, Anhui Province, China