Last Updated: September 2026
At Kasaify, we want every customer to have a satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.
This Refund Policy explains the conditions and process for requesting returns, exchanges, and refunds.
1. Refund Eligibility
To be eligible for a refund, your request must meet the following requirements:
- The request must be submitted within 30 days of receiving your order
- The product must be unused and in its original condition
- The product must include original packaging and accessories (if applicable)
- Proof of purchase, such as your order number, is required
Items that do not meet these conditions may not qualify for a refund.
2. Non-Refundable Items
Certain items may not be eligible for refunds, including:
- Products that have been used, damaged, or altered by customers
- Items returned without prior approval
- Products damaged due to improper use
- Gift cards or promotional items (unless otherwise required by applicable law)
3. Return Request Process
Before returning any item, please contact our customer support team:
Email:
[email protected]
Please include:
- Order number
- Customer name
- Description of the issue
- Photos or videos showing the problem (if applicable)
Our team will review your request and provide return instructions if approved.
4. Refund Processing
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved:
- Your refund will be processed to the original payment method
- Refund processing times may vary depending on your payment provider
- It may take several business days for the refund to appear in your account
5. Damaged or Incorrect Items
If you receive:
- A damaged product
- A defective item
- The wrong product
Please contact us within 7 days of delivery.
We may request photos or additional information to verify the issue. After confirmation, we will provide an appropriate solution, such as a replacement or refund.
6. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Orders can only be canceled before they enter the processing or shipping stage.
Once an order has been shipped, cancellation requests cannot be accepted. Please refer to our return process after receiving the package.
7. Return Shipping Costs
Unless the item received is defective, damaged, or incorrect due to our error, customers are responsible for return shipping costs.
Original shipping fees may be non-refundable.
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank or payment account again.
- Contact your payment provider.
- Contact us if the issue continues.
We will assist you in checking the refund status.
9. Contact Us
If you have any questions about our Refund Policy, please contact us:
Company Name:
Fuyang Yiran E-Commerce Co., Ltd.
Email:
[email protected]
Address:
Room 105, Building 11, International Auto City,
Lucheng Town, Funan County,
Fuyang City, Anhui Province, China
We are committed to providing reliable products and excellent customer support.
Thank you for choosing Kasaify.