Shipping Policy

Last Updated: August 14, 2026

This Shipping Policy explains how Fuyang Yiran E-Commerce Co., Ltd. processes, ships, and delivers orders placed through our website.

By placing an order with us, you acknowledge and agree to the shipping terms described below.

1. Company Information

Company Name:
Fuyang Yiran E-Commerce Co., Ltd.

Address:
No. 105, Building 11, International Auto City, Lucheng Town, Funan County, Fuyang City, Anhui Province, China

Customer Service Email:
[email protected]

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time refers to the time required to prepare your order for shipment and does not include the shipping transit time.

Orders may take longer to process during:

Weekends and public holidays
Major promotional events
Holiday shopping periods
Periods of unusually high order volume
Other unforeseen circumstances

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

3. Shipping Costs

We offer FREE STANDARD SHIPPING on orders of $49.99 or more.

For orders below $49.99, applicable shipping charges will be calculated and displayed during checkout.

Free Shipping Eligibility

Orders of $49.99 or more: Free Standard Shipping
Orders below $49.99: Shipping fees apply

The $49.99 threshold is based on the eligible order subtotal before applicable taxes, unless otherwise stated during a promotion.

Additional shipping promotions may be offered from time to time and may be subject to separate terms.

4. Estimated Delivery Times

Estimated delivery times depend on the destination and shipping method.

Typical estimated delivery times are:

Destination	Estimated Delivery Time
United States	5–10 business days
Canada	7–15 business days
United Kingdom	7–15 business days
Australia	7–15 business days
Other Countries	7–20 business days

These delivery times are estimates only and are not guaranteed delivery dates.

Transit times may vary due to carrier delays, customs processing, weather, holidays, high shipping volumes, or other circumstances outside our reasonable control.

5. Shipping Methods

The shipping method available for your order will be displayed during checkout based on your delivery destination and other applicable factors.

We may use different shipping carriers or logistics providers depending on the destination and shipping service selected.

The carrier used for your order may include local or international postal and courier services.

6. Order Tracking

Once your order has been shipped, we will provide a tracking number by email.

You can use your tracking number to check the latest shipment status through our tracking service.

Track Your Order:
17TRACK Order Tracking

Please allow approximately 24–48 hours after shipment for tracking information to become available.

In some cases, tracking information may take longer to update.

7. Shipping Address

Orders will be shipped to the address provided during checkout.

Customers are responsible for providing accurate and complete shipping information, including:

Full name
Street address
Apartment, unit, or suite number, if applicable
City
State or province
ZIP or postal code
Country
Contact information

Please carefully review your shipping information before completing your order.

8. Incorrect or Incomplete Address

If you discover that your shipping address is incorrect, please contact us immediately at:

[email protected]

We will make reasonable efforts to update the address before the order is processed or shipped.

However, we cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.

We are generally not responsible for delivery failures, returned packages, additional shipping charges, or delays caused by incorrect or incomplete information provided by the customer.

9. Shipping Delays

While we work with shipping providers to deliver orders within the estimated delivery period, delays may occasionally occur.

Possible causes include:

Severe weather
Customs inspections or clearance
Carrier delays
Public holidays
High shipping volumes
Transportation disruptions
Incorrect address information
Natural disasters
Other unforeseen circumstances

Such delays do not automatically qualify an order for a refund.

If your shipment appears to be significantly delayed, please contact us at [email protected] with your order number and tracking information.

10. Lost Packages

If your package appears to be lost in transit, please contact us so that we can review the shipment information.

We may work with the relevant shipping carrier to investigate the shipment.

Please provide:

Order number
Tracking number
Shipping address
Any relevant delivery information

Depending on the circumstances and applicable law, we may offer a replacement or refund after the investigation has been completed.

11. Delivered but Not Received

If tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

Checking around your delivery address.
Checking with family members, neighbors, or building management.
Checking whether the carrier left the package in a safe location.
Contacting the local shipping carrier for additional information.

If you still cannot locate your package, contact us at [email protected].

12. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please provide:

Your order number
Photos of the damaged product
Photos of the shipping package
A description of the damage

We will review the information and determine the appropriate solution.

13. International Shipping

We may ship orders to customers in various countries and regions.

International orders may be subject to:

Customs duties
Import taxes
VAT or other local taxes
Customs clearance fees
Other fees imposed by the destination country

Unless otherwise stated at checkout, any applicable customs duties, taxes, import fees, or other charges imposed by the destination country are generally the responsibility of the customer.

Customs processing may also result in additional delivery time.

14. Refused or Undeliverable Packages

If a package is refused by the recipient or becomes undeliverable due to an incorrect or incomplete address, failure to collect the package, or other circumstances attributable to the customer, additional shipping or handling costs may apply.

Any refund for an undeliverable package will be reviewed based on the circumstances and applicable law.

15. Multiple Items in One Order

Depending on product availability, warehouse processing, and shipping arrangements, items from the same order may occasionally be shipped separately.

If your order is shipped in multiple packages, you may receive more than one tracking number.

You will not be charged additional shipping fees for split shipments when the order originally qualified for free standard shipping.

16. Shipping and Refunds

Shipping fees, where applicable, may be non-refundable unless the return or refund is caused by an error on our part or otherwise required by applicable law.

For more information, please review our Refund Policy and Returns & Refunds policy.

17. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping methods, carriers, business practices, or applicable legal requirements.

When changes are made, we will update the Last Updated date at the top of this page.

We encourage you to review this policy periodically.

18. Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact our customer service team.

Fuyang Yiran E-Commerce Co., Ltd.

Email: [email protected]