Welcome to our FAQ page. Here you’ll find answers to some of the most common questions about our products, orders, shipping, payments, returns, and customer service.
If you can’t find the answer you’re looking for, please contact us at [email protected].
1. How can I place an order?
Simply browse our products, select the item and options you want, add it to your shopping cart, and proceed to checkout.
Enter your shipping and payment information, review your order details, and complete your purchase.
Once your order is successfully placed, you will receive an order confirmation email.
2. How can I check my order status?
After placing your order, you will receive an order confirmation email.
Once your order has been shipped, we will send you a shipping confirmation email containing your tracking number.
You can use the tracking number to check your shipment status through our order tracking service.
3. How long does it take to process my order?
Orders are generally processed within 1–3 business days.
During holidays, promotions, or periods of high order volume, processing may take slightly longer.
4. How long does shipping take?
Estimated delivery times vary depending on your destination.
Typical delivery estimates are:
- United States: 5–10 business days
- Canada: 7–15 business days
- United Kingdom: 7–15 business days
- Australia: 7–15 business days
- Other Countries: 7–20 business days
These are estimated delivery times and are not guaranteed delivery dates.
5. How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number.
You can use your tracking number to check the latest shipping information through our tracking service.
If your tracking information does not appear immediately, please allow 24–48 hours for the carrier’s system to update.
6. What should I do if my tracking information has not updated?
Tracking information may occasionally remain unchanged while a package is being transported between facilities or shipping carriers.
Please allow some time for the tracking system to update.
If your tracking information has not updated for an extended period, please contact us at [email protected] and include your order number.
7. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at [email protected].
We will do our best to accommodate your request. However, we cannot guarantee changes or cancellations once an order has entered processing or has already been shipped.
8. What payment methods do you accept?
Available payment methods will be displayed during checkout.
Depending on your location and checkout options, available payment methods may include major credit and debit cards and other supported online payment services.
9. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos of the product
- Photos of the packaging, if applicable
Our customer service team will review your request and help determine an appropriate solution.
10. Can I return my order?
Return requests are generally accepted within 30 days of delivery, subject to our Returns & Refunds Policy.
Returned products should generally be unused and in their original condition.
Please contact us before sending any product back.
11. Who pays for return shipping?
For returns caused by a defective, damaged, or incorrect item, we may cover reasonable return shipping costs after reviewing the issue.
For returns due to a change of mind or personal preference, the customer is generally responsible for return shipping costs.
Please contact us before making a return.
12. How long does a refund take?
Once an approved return has been received and inspected, the refund will be processed to the original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
13. What if I entered the wrong shipping address?
Please contact us immediately at [email protected] if you notice an incorrect shipping address.
We will do our best to help before the order is shipped.
Once an order has been processed or shipped, we may not be able to change the delivery address.
14. Do international orders have customs fees?
Depending on the destination country, international orders may be subject to customs duties, taxes, import fees, or other charges.
Unless otherwise stated at checkout, any applicable customs duties, taxes, or import fees are the responsibility of the customer.
15. I haven’t received my order. What should I do?
First, check your tracking information to confirm the latest delivery status.
If the package shows as delivered but you cannot locate it, please check around your delivery address and contact the local carrier if necessary.
If you still need assistance, contact us at [email protected] with your order number.
16. How can I contact customer service?
You can contact our customer service team by email:
Email: [email protected]
Please include your order number when contacting us about an existing order.
We aim to respond within 1–2 business days.
17. Where is your company located?
Our company information is:
Fuyang Yiran E-Commerce Co., Ltd.
Address:
No. 105, Building 11, International Auto City, Lucheng Town, Funan County, Fuyang City, Anhui Province, China
If you have any additional questions, please don’t hesitate to contact us at [email protected].