At Fuyang Yiran E-Commerce Co., Ltd., we want you to have a positive shopping experience. If you are not satisfied with your purchase or experience an issue with your order, please contact our customer service team at [email protected].
Please review the following return and refund terms before making a purchase.
1. Return Eligibility
We generally accept return requests within 30 days of delivery.
To be eligible for a return:
- The return request must be submitted within 30 days of delivery.
- The product must be unused and in its original condition.
- The product should be returned with its original packaging when possible.
- You must provide a valid order number.
- The return must be approved by our customer service team before the item is shipped back.
Products that have been used, damaged, altered, or returned without prior approval may not be eligible for a refund.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the problem
- Clear photos or videos of the product
- Photos of the shipping packaging, if applicable
After reviewing your request, we may offer a replacement, refund, store credit, or another appropriate solution depending on the circumstances.
3. Change of Mind
If you simply change your mind about your purchase, you may request a return within 30 days of delivery, provided the product is unused and in its original condition.
For change-of-mind returns:
- The customer is generally responsible for return shipping costs.
- Original shipping fees, if applicable, may not be refundable.
- The returned product must meet our return eligibility requirements.
4. Personalized or Customized Products
If a product is personalized or customized according to your specific instructions, it may not be eligible for return due to a change of mind or personal preference.
However, if a customized product arrives damaged, defective, or was produced incorrectly, please contact us at [email protected].
We will review the situation and determine an appropriate solution.
5. How to Request a Return
Please contact us before sending any product back.
Send your return request to:
Email: [email protected]
Please include:
- Order number
- Name used for the order
- Email address used when placing the order
- Reason for the return
- Photos or videos, if applicable
If your return is approved, we will provide you with return instructions.
Please do not send products to the company address listed below unless our customer service team specifically instructs you to do so.
6. Return Shipping Costs
If the return is caused by a defective, damaged, or incorrect item, we may cover reasonable return shipping costs after the issue has been confirmed.
For returns due to a change of mind, personal preference, incorrect selection, or other reasons not caused by us, the customer is generally responsible for return shipping costs.
7. Refunds
Once an approved returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow approximately 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
8. Partial Refunds
In certain circumstances, we may issue a partial refund.
This may apply when:
- The returned product shows signs of use.
- The product has been damaged after delivery.
- Parts, accessories, or packaging are missing.
- The returned product is not in its original condition.
The final refund amount will depend on the condition of the returned product.
9. Refunds for Shipping Costs
Original shipping charges, where applicable, are generally non-refundable unless the return is due to an error on our part, such as sending an incorrect or defective product.
For orders that qualified for free shipping, the original shipping cost may be deducted from the refund where permitted and applicable.
10. Return Packages Lost in Transit
Customers are responsible for ensuring that approved returns are packaged securely and shipped using a trackable shipping service.
We recommend keeping your return tracking information until your return has been successfully received and processed.
We are not responsible for return packages that are lost or damaged while being shipped back to us.
11. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at [email protected].
We will make reasonable efforts to accommodate cancellation requests.
However, an order cannot always be canceled once it has entered processing, been customized, or has already been shipped.
12. Exchanges
If you would like to exchange an item, please contact us at [email protected] before returning the product.
Depending on the circumstances and product availability, we may offer an exchange or another appropriate solution.
13. Non-Returnable Situations
A return or refund may not be available when:
- The return request is submitted outside the applicable return period.
- The product has been used or intentionally damaged.
- The product has been modified or altered.
- The item was damaged after delivery due to improper use.
- The product is returned without prior approval.
- The customer cannot provide sufficient order information.
- A customized product is returned solely because of a change of mind.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
14. Contact Us
If you have questions about returns or refunds, please contact:
Fuyang Yiran E-Commerce Co., Ltd.
Email: [email protected]
Company Address:
No. 105, Building 11, International Auto City, Lucheng Town, Funan County, Fuyang City, Anhui Province, China
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.