At Fuyang Yiran E-Commerce Co., Ltd., we are committed to providing helpful and reliable customer support.
Whether you have a question about a product, order, payment, shipping, return, or refund, our customer service team is here to assist you.
How Can We Help?
Our customer support team can assist with:
- Product questions
- Order status
- Order changes or cancellations
- Shipping and delivery
- Order tracking
- Returns and refunds
- Damaged or defective products
- Incorrect orders
- Payment-related questions
- Other questions about your purchase
Contact Our Customer Service Team
For any questions or concerns, please contact us by email:
Email: [email protected]
We aim to respond to customer inquiries within 1–2 business days.
Please note that response times may be slightly longer during weekends, holidays, promotional periods, or times of high customer volume.
Order Support
If your inquiry is related to an existing order, please include the following information:
- Order Number
- Name Used for the Order
- Email Address Used at Checkout
- Description of Your Question or Issue
- Photos or Videos, if applicable
Providing this information will help us locate your order and assist you more efficiently.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide clear photos or videos showing the issue along with your order number.
Our team will review your request and provide the appropriate assistance.
Shipping & Tracking Questions
If you have questions about your shipment, please provide your tracking number whenever possible.
You can also use our Order Tracking page to check the latest shipping information.
For estimated delivery times and shipping costs, please refer to our Shipping Information page.
Returns & Refunds
If you would like to request a return or refund, please contact us before sending any product back.
Our team will provide instructions based on your specific situation.
For more information, please refer to our Returns & Refunds policy.
Frequently Asked Questions
Before contacting us, you may also find the answer you need on our FAQ page.
Common topics include:
- Order processing
- Shipping times
- Tracking information
- Returns and refunds
- Payment
- Order changes
- Delivery issues
Company Information
Company Name:
Fuyang Yiran E-Commerce Co., Ltd.
Address:
No. 105, Building 11, International Auto City, Lucheng Town, Funan County, Fuyang City, Anhui Province, China
Customer Service Email:
[email protected]
We’re Here to Help
Your satisfaction is important to us. If you have any questions or concerns regarding your order or shopping experience, please don’t hesitate to contact us.
Email: [email protected]
We appreciate your business and look forward to assisting you.