At Fuyang Yiran E-Commerce Co., Ltd., we are committed to providing a reliable and convenient shopping experience. Please review the following information regarding order processing, shipping, delivery times, tracking, and shipping costs.
1. Order Processing
After your payment has been successfully confirmed, we will begin preparing your order.
- Orders are typically processed within 1–3 business days.
- Orders are generally processed on business days.
- Processing may take longer during holidays, promotional events, or periods of high order volume.
- Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
2. Estimated Delivery Times
Delivery times vary depending on the destination and shipping method.
Our estimated delivery times are:
| Destination | Estimated Delivery |
|---|---|
| United States | 5–10 business days |
| Canada | 7–15 business days |
| United Kingdom | 7–15 business days |
| Australia | 7–15 business days |
| Other Countries | 7–20 business days |
Please understand that these are estimated delivery times and are not guaranteed delivery dates.
Delivery may take longer due to customs clearance, weather, carrier delays, public holidays, incorrect address information, or other circumstances beyond our control.
3. Shipping Costs
We offer FREE SHIPPING on orders of $49.99 or more.
For orders below $49.99, shipping charges will be calculated and displayed at checkout based on your shipping destination and selected shipping method.
Free Shipping
- Orders of $49.99 or more: Free Standard Shipping
- Orders below $49.99: Shipping fees apply and will be calculated at checkout
The free shipping offer applies to the eligible order subtotal before applicable taxes, unless otherwise stated during a promotion.
From time to time, we may offer additional shipping promotions. Any special shipping offers will be clearly displayed on our website or at checkout.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use your tracking number to check the latest status of your shipment through our tracking service.
Please allow approximately 24–48 hours after shipment for tracking information to become available.
If you have not received tracking information after your order has been shipped, please contact us at [email protected].
5. Incorrect Shipping Information
Please carefully review your shipping address before completing your purchase.
If you discover that your shipping information is incorrect, contact us as soon as possible at:
We will do our best to assist you before the order is shipped. However, we cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.
We are not responsible for delays, returned packages, or delivery failures caused by incorrect or incomplete information provided by the customer.
6. Delayed Packages
Occasionally, packages may experience delays during transportation.
Possible causes include:
- Carrier delays
- Severe weather
- Customs processing
- Public holidays
- High shipping volumes
- Incorrect or incomplete delivery information
- Other unforeseen circumstances
If your package is delayed, please first check your tracking information for the latest update.
If you believe your package has been significantly delayed, please contact us at [email protected] and provide your order number.
7. Lost Packages
If your package appears to be lost in transit, please contact us at [email protected].
We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the situation.
Please keep your order number and tracking information available when contacting us.
8. Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos of the damaged product
- Photos of the shipping package
- A brief description of the issue
Our customer service team will review the information and assist you with the next steps.
9. International Shipping
We may ship orders to customers in different countries and regions.
International shipments may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, any applicable customs duties, taxes, or import fees are the responsibility of the customer.
Customs clearance may also result in additional delivery time.
10. Delivery Address
Orders will be shipped to the address provided by the customer at checkout.
Please make sure your:
- Full name
- Street address
- City
- State or province
- ZIP or postal code
- Country
- Contact information
are accurate and complete before placing your order.
11. Delivery Exceptions
CoolGiftly cannot guarantee delivery dates because shipping times may be affected by circumstances outside our control.
These circumstances may include:
- Severe weather
- Natural disasters
- Customs delays
- Carrier disruptions
- Public holidays
- High-volume shopping periods
- Transportation delays
We appreciate your patience and understanding when unexpected shipping delays occur.
12. Contact Us
If you have any questions about shipping, delivery, or your order, please contact our customer service team.
Email: [email protected]
Company:
Fuyang Yiran E-Commerce Co., Ltd.
Address:
No. 105, Building 11, International Auto City, Lucheng Town, Funan County, Fuyang City, Anhui Province, China
We will do our best to assist you and provide a smooth shopping experience.
Thank you for shopping with us.