At Fuyang Yiran E-Commerce Co., Ltd., we want to make it easy for you to keep track of your order from shipment to delivery.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
How to Track Your Order
You can track your package through 17TRACK, which supports tracking information from many shipping carriers worldwide.
Track Your Package
To track your shipment:
- Locate the tracking number in your shipping confirmation email.
- Visit the 17TRACK tracking page.
- Enter your tracking number.
- Click the tracking button to view the latest shipment information.
When Will Tracking Information Be Available?
After your order has been shipped, please allow approximately 24–48 hours for tracking information to become available.
In some cases, it may take longer for the carrier’s tracking system to update, especially during weekends, holidays, or periods of high shipping volume.
If your tracking number does not show information immediately, please wait and try again later.
Tracking Information Has Not Updated
It is normal for tracking information to remain unchanged for a period of time while your package is being transported between facilities or transferred between carriers.
If your tracking information has not updated for an extended period, please contact us at:
Email: [email protected]
Please include your order number and tracking number so we can assist you more efficiently.
My Package Shows as Delivered but I Haven’t Received It
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:
- Checking around your delivery address.
- Checking with family members, neighbors, or building management.
- Checking whether the carrier left the package in a safe location.
- Contacting the local shipping carrier for additional delivery information.
If you still cannot locate your package, please contact us at [email protected] and provide your order number.
Lost or Significantly Delayed Packages
If your package appears to be lost or has been significantly delayed, please contact our customer service team.
We will review the available shipping information and, where appropriate, work with the shipping carrier to investigate the shipment.
Please keep your tracking number and order information available when contacting us.
Tracking Number Not Received
If you have received an order confirmation but have not received a tracking number, your order may still be processing.
Orders are typically processed within 1–3 business days.
If your order has been shipped but you still have not received tracking information, please contact:
Important Information
Tracking information is provided by the shipping carrier and may not update in real time.
Estimated delivery dates are not guaranteed and may be affected by:
- Weather conditions
- Customs clearance
- Carrier delays
- Public holidays
- High shipping volumes
- Transportation disruptions
- Other circumstances beyond our control
For more information about delivery times and shipping costs, please visit our Shipping Information page.
Contact Us
If you have any questions about your order or shipment, please contact:
Fuyang Yiran E-Commerce Co., Ltd.
Email: [email protected]
Address:
No. 105, Building 11, International Auto City, Lucheng Town, Funan County, Fuyang City, Anhui Province, China
We are happy to help you with your order and shipping questions.