Last Updated: August 14, 2026
At Fuyang Yiran E-Commerce Co., Ltd., we want you to be satisfied with your purchase. If you experience an issue with your order or believe you are eligible for a refund, please contact our customer service team at [email protected].
Please review the following refund policy before submitting a request.
1. Refund Eligibility
Refund requests are generally accepted within 30 days of delivery, subject to the conditions described in this policy.
To be eligible for a refund:
- The refund request must be submitted within the applicable refund period.
- The product must meet the applicable return requirements.
- You must provide a valid order number.
- The product may need to be returned and inspected before a refund is issued.
- You must follow the return instructions provided by our customer service team.
Certain products or situations may not qualify for a refund.
2. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos of the product
- Photos of the shipping packaging, if applicable
After reviewing the information, we may offer a replacement, refund, store credit, or another appropriate solution.
3. Refunds for Change of Mind
If you change your mind about your purchase, you may request a return within 30 days of delivery, provided the product meets our return requirements.
For approved change-of-mind returns:
- The customer is generally responsible for return shipping costs.
- Original shipping charges, if applicable, may not be refundable.
- The product must generally be unused and in its original condition.
Please contact us before returning the product.
4. Customized or Personalized Products
Customized or personalized products may not be eligible for a refund due to a change of mind or personal preference because they are made according to the customer’s specific requirements.
However, if a customized product arrives damaged, defective, or was produced incorrectly, please contact us at [email protected].
We will review the issue and determine an appropriate solution.
5. How to Request a Refund
Before requesting a refund, please contact our customer service team:
Email: [email protected]
Please include:
- Order number
- Name used for the order
- Email address used at checkout
- Reason for the refund request
- Photos or videos, if applicable
If a return is required, we will provide you with the appropriate return instructions.
Please do not send products back without receiving return instructions from our customer service team.
6. Refund Approval
Once an approved returned product has been received and inspected, we will determine whether the refund requirements have been met.
If your refund is approved, the refund will be issued to the original payment method used for the purchase.
If the refund request is not approved, we will notify you and explain the applicable reason where appropriate.
7. Refund Processing Time
After a refund has been approved and processed by us, please allow approximately 5–10 business days for the funds to appear in your account.
The actual processing time may vary depending on your bank, credit card issuer, or payment provider.
If you do not receive your refund after the applicable processing period, please contact us at [email protected].
8. Partial Refunds
In certain circumstances, only a partial refund may be provided.
This may apply when:
- The returned product shows signs of use.
- The product has been damaged after delivery.
- Parts or accessories are missing.
- The product is returned in an altered condition.
- The product does not fully meet the applicable return requirements.
The final refund amount will depend on the circumstances and condition of the returned product.
9. Shipping Costs and Refunds
Original shipping charges, where applicable, are generally non-refundable.
However, if the return is caused by an error on our part, such as sending an incorrect or defective product, we may provide an appropriate refund or reimbursement for reasonable shipping costs after reviewing the issue.
For orders that qualified for free shipping, the applicable shipping cost may be considered when calculating the final refund where permitted by applicable law.
10. Return Shipping Costs
For returns caused by a change of mind, personal preference, incorrect selection, or other reasons not caused by us, the customer is generally responsible for return shipping costs.
For products that are defective, damaged, or incorrectly supplied, we may cover reasonable return shipping costs after the issue has been verified.
11. Lost or Damaged Returns
If you are required to return a product, we recommend using a shipping service that provides tracking.
You are responsible for ensuring that the returned package is securely packaged and properly addressed.
We are not responsible for return packages that are lost or damaged while being shipped back to us unless otherwise required by applicable law.
12. Order Cancellation Refunds
If you wish to cancel your order, please contact us as soon as possible at [email protected].
If the cancellation is successfully approved before the order has been processed or shipped, we will generally issue a refund to the original payment method.
Once an order has entered processing, been customized, or has already been shipped, cancellation may no longer be possible.
13. Refunds for Undelivered Orders
If an order is not delivered due to circumstances within our responsibility, please contact us so that we can review the shipment.
We may investigate the shipment with the applicable carrier and determine whether a replacement or refund is appropriate.
Orders may not qualify for a refund where delivery failure is caused by incorrect or incomplete information provided by the customer.
14. Taxes and Duties
Refunds generally cover the eligible purchase amount according to the applicable refund decision.
Customs duties, import taxes, or other fees imposed by the destination country may be non-refundable and are generally the responsibility of the customer unless otherwise required by applicable law.
15. Consumer Rights
Nothing in this Refund Policy is intended to exclude, restrict, or limit any rights or remedies that you may have under applicable consumer protection laws.
Where applicable law provides mandatory refund or cancellation rights that differ from this policy, those legal rights will apply.
16. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes to our business practices, products, services, or applicable legal requirements.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this policy periodically.
17. Contact Us
If you have questions about refunds, returns, or your order, please contact us:
Fuyang Yiran E-Commerce Co., Ltd.
Address:
No. 105, Building 11, International Auto City, Lucheng Town, Funan County, Fuyang City, Anhui Province, China
Customer Service Email:
[email protected]
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.